Frequently Asked Questions

Frequently Asked Questions

How soon can you send someone to
collect a sample?

It depends on the availability of the phlebotomists in your area.

Is your Virtual App facility 24/7?

No, our Virtual Lab App facility is available from 7 am till 11pm.

I have very difficult veins.
How can I be sure the phlebotomist can get the sample?

We have AccuVein facility available in our Moulana Shoukat Ali Road Lahore Head Office Center, University of the Punjab Lahore.

What services are you offering on Virtual Lab App?

  • Patient can send his/her prescription to confirm charges or test protocols
  • Patients can book an appointment for home sampling
  • Patients can get their reports via Whatsapp.
  • FAQ

    Where is Virtual Lab located?

    14-E Moulana Shoukat Ali Road, Near Jinnah Hospital- Lahore

    Why does Virtual Lab Repeats Patient samples?

    We at Virtual Lab believe in quality and accuracy of tests. If our lab staff or doctors are not satisfied with the quality/quantity of the sample or with the results of the tests, then they ask for a sample again to ensure the accuracy of results. We do not charge for the repeated tests and if the patient is not willing to give the sample again then we refund the test money.

    Do you perform Bone marrow and F.N.A.C
    tests at Patient’s home?

    No. These tests are performed only at Virtual Lab location. These tests are performed in the presence of senior doctors and technologists. Patients can visit us for these tests from 10AM to 05PM.

    Does Virtual Lab Delivers test result at
    patient’s home?

    No. We do not deliver test results home however a patient can check his reports online, via email, via fax, via Whatsapp or through Virtual Lab app on their phones.

    Frequently Asked Questions

    Can I eat and drink before having a
    blood test?

    It depends on the type of blood test you're having. The healthcare professional arranging your test will tell you if you need to do anything to prepare for it. You can eat and drink as normal before some blood tests. But if you're having a "fasting blood test", you will be told not to eat or drink anything (other than water) beforehand. You may also be told not to smoke before your test. Common fasting blood tests

    A fasting blood glucose test (used to test for diabetes) – you may be asked to fast for 8 to 10 hours before the test. An iron blood test (used to diagnose conditions such as iron deficiency anaemia) – you may be asked fast for 12 hours before the test

    Can I take medicine before having a blood test?

    1. It depends on the type of blood test you're having and what medicine you take.
    2. If you're not sure or you have any questions about your blood test, ask your healthcare professional for advice.
    3. Never stop taking prescribed medicine unless you are told to do so by your healthcare team.

    Medicine and blood test results

  • Some medicines can affect the results of a blood test, but this does not necessarily mean that you need to stop taking your medicine.
  • For example, oral corticosteroids, such as steroid tablets, can increase your cholesterol levels in a blood cholesterol test.
  • However, a doctor can take this into account when interpreting your test results, so you will not need to stop taking your medicine.
  • If you're unsure, keep taking your medicine as prescribed and check with your doctor.
  • You may also want to take your medicine with you to show the person doing your blood test.
  • Herbal remedies, vitamins or supplements can also affect results, so tell your doctor if you take any of these.
  • When to stop taking a medicine

    1. You should never stop taking prescribed medicine, unless you're told to do so by your doctor.
    2. Sometimes, you may need to stop taking a medicine before a blood test.

    Testing your medicine

    1. If you're having a blood test to check whether your medicine is working, in most cases you should keep taking your medicine.
    2. For example, if you're taking medicine to lower your cholesterol level, you should keep taking it before your cholesterol blood test, as the result will show whether the medicine is working.

    What to Expect during Blood Draw?

    No one looks forward to getting their blood drawn, but the procedure is usually brief and uneventful. Most people are in and out of the lab room in under 15 minutes. The phlebotomist will begin by gently pressing his or her fingers against your skin to locate the best vein. Then he or she will don gloves, clean the area with an alcohol pad, tie a tourniquet around your upper arm to increase blood flow, ask you to make a fist, and insert the needle.

    Tip: Chatting helps. One Medical phlebotomists make a point of engaging you in conversation to help you relax so that the needle prick is a little less painful. Chat up your phlebotomist and distract yourself from the draw!

    Shy Veins

    Our phlebotomists are skilled at drawing blood from a variety of patients. Some veins are trickier to draw from than others. To coax out a shy vein, the phlebotomist might tighten the tourniquet, spend additional time palpating your veins, or place a warm pad against your skin. Taking the time upfront to locate the best vein is time well spent. A phlebotomist’s goal is to draw your blood as easily and painlessly as possible–and only once! If the phlebotomist is not successful after two sticks, he or she may recommend that you come back another day.

    Tip: Know your limits. If you’ve fainted in the past or have a phobia of needles, let the phlebotomist know right away. They can position you so you’re less likely to faint, keep their needles out of your line of sight, or use the right words to soothe you during the draw.

    Where do I go for Blood Draw?

    One Medical Group provides on-site lab services on a walk-in basis at the majority of our offices across the country. This means that you can have your blood drawn directly following a visit, or at your convenience throughout the week. Our lab hours vary by location, so check our Mobile App. or call (042-35175500 or 0314-4239340) ahead to ensure the lab is open when you plan on arriving

    After Your Blood Test

    Bruising Is Normal

    After the blood draw is completed, your phlebotomist will remove the needle, hold gauze against the puncture site, and ask you to apply pressure. Applying pressure directly following a blood draw mitigates the common side effect of bruising.

    Even with these precautions, minor bruising and swelling around the puncture site can occur. Because every person’s veins are different, and veins move frequently, bruising can occur even with the most experienced phlebotomists. If you do bruise, it should go away within a few days.

    Getting Your Results

    At One Medical, your blood samples are sent to an outside laboratory that’s in network with your insurance. Once the lab processes the samples and sends us the results, a provider will email you with an interpretation of the results as well as a file of the results for your reference. If it’s been more than ten days since your blood draw and you haven’t received an email, call our office.